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Safecertus

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Terms of Service

Last updated: 2026-04-20

These Terms of Service (the "Terms") govern your access to and use of the Safecertus Identity Provider, the administration portal, this website, and all related services (collectively, the "Service") provided by Safecertus Web Solutions ("Safecertus", "we", "our", or "us").

By creating an account, accessing the Service on behalf of an organization, or otherwise using the Service, you ("Customer" when representing an organization, or "User" when acting as an individual) agree to these Terms.

1. The Service

Safecertus provides an identity provider (IdP) that centralizes authentication, enforces multi-factor authentication, and federates identities across first-party and third-party applications using open standards (OAuth 2.0, OpenID Connect, SAML 2.0).

Specific features, protocols, and commitments are described on the product overview and supplemented by any written agreement executed with your organization.

2. Accounts and eligibility

  • You must be at least 16 years old (or the equivalent minimum age in your jurisdiction) to use the Service.
  • You are responsible for safeguarding the credentials associated with your account, including your password and MFA factors.
  • You must promptly notify Safecertus of any suspected unauthorized access at security@safecertus.com.
  • Accounts are provisioned by your Customer organization. Self-service registration, where enabled, creates a tenant under your control.

3. Customer responsibilities

When you use the Service to authenticate your end users, you agree to:

  • Obtain the legal basis required to process your end users' personal data through the Service.
  • Assign and manage tenant administrators, service grants, and role memberships in accordance with your organization's security policy.
  • Keep configuration details (redirect URIs, allowed origins, signing secrets) accurate and up to date.
  • Comply with applicable laws, including data-protection, export, and privacy regulations.

4. Acceptable use

You agree not to:

  • Attempt to probe, scan, or test the vulnerability of any Safecertus system without prior written permission.
  • Interfere with or disrupt the integrity or performance of the Service, including through automated traffic, scraping, or denial-of-service patterns.
  • Use the Service to store, process, or transmit content that is unlawful, infringing, or harmful, or that you are otherwise not authorized to handle.
  • Resell, sublicense, or re-expose the Service to third parties except as expressly permitted under a written agreement.
  • Use the Service in connection with safety-critical systems (e.g., aviation, medical life-support) where failure could cause foreseeable physical harm.

5. Fees and billing

Safecertus charges per active user per month based on the authentication method configured. Current pricing is published on the pricing section of this website and may be replaced by an enterprise order form for volume commitments.

  • Fees are invoiced monthly or annually in U.S. dollars unless otherwise agreed.
  • Unpaid invoices past 30 days may result in suspension of the Service with prior written notice.
  • Fees are non-refundable except where required by law or expressly set out in a written agreement.

6. Service availability

Safecertus provides the Service on a reasonable-efforts basis and targets high availability aligned with the underlying cloud infrastructure. Specific service-level commitments (uptime, response, credits) are addressed in a separate SLA where applicable to your agreement.

Planned maintenance windows are announced in advance. Emergency maintenance — typically for security patches — may be performed without prior notice.

7. Security

Safecertus applies defence-in-depth controls described in our Privacy Policy. You agree to participate in good faith with security advisories, responsibly disclose vulnerabilities you identify to security@safecertus.com, and apply required configuration updates when notified.

8. Data processing

When Safecertus processes personal data on behalf of a Customer, Safecertus acts as a data processor under applicable law. Our processing terms, sub-processors, and transfer safeguards are set out in the Privacy Policy and, for enterprise agreements, in a Data Processing Addendum.

9. Intellectual property

  • Safecertus owns all right, title, and interest in the Service, including software, brand, and documentation.
  • You retain all rights to content you or your end users submit through the Service.
  • You grant Safecertus a limited, worldwide licence to host, transmit, and process that content solely as needed to provide the Service.
  • "Safecertus", the Safecertus logo, and related marks are trademarks of Safecertus Web Solutions. You may not use them without prior written permission.

10. Third-party services

The Service may integrate with third parties you configure (identity federation providers, connected applications, email delivery, etc.). Safecertus is not responsible for those third parties, their availability, or their terms. You are responsible for compliance with their terms of service.

11. Suspension and termination

  • Either party may terminate the Service for convenience subject to the notice period in the applicable order form.
  • Safecertus may suspend or terminate immediately for material breach, non-payment, unlawful use, or activity that threatens the integrity of the Service or other Customers.
  • On termination, we provide a reasonable window to export tenant data before deletion. See the retention schedule in the Privacy Policy.

12. Warranties and disclaimers

Except as explicitly stated in a written agreement, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Safecertus does not warrant that the Service will be uninterrupted, error-free, or free of all security vulnerabilities.

13. Limitation of liability

To the maximum extent permitted by applicable law, Safecertus will not be liable for:

  • Indirect, incidental, consequential, or punitive damages.
  • Loss of profits, revenue, goodwill, or anticipated savings.
  • Loss, corruption, or unauthorized disclosure of data where such loss results from factors outside our reasonable control.

Safecertus's aggregate liability arising out of or related to these Terms shall not exceed the fees paid by the Customer to Safecertus in the twelve (12) months preceding the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Safecertus and its officers, employees, and agents from any claims arising from your breach of these Terms, your violation of law, or your misuse of the Service.

15. Changes to the Terms

We may update these Terms from time to time. Material changes will be announced through the Service or by email to tenant administrators. The "Last updated" date at the top of this page always reflects the current version. Continued use of the Service after a change constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws applicable to the Safecertus legal entity that contracts with you. For enterprise agreements, governing law and dispute-resolution forum are specified in the order form.

17. Contact